Thanks for this very important point. It often gets lost in the discussion.
The big idea with Linux/BSD/fully-open-source is that you can fix whatever you don't like.
That was the breaking point for me with Tahoe. I never loved MacOS before that, but it never got in the way. Then with Tahoe, it got in the way, so I went to fix it, and found out that fixing it is actually impossible! That was the breakup moment.
Sophisticated LLMs make it even easier to fix or tweak any Linux/BSD/fully-open-source software to our liking.
> The big idea with Linux/BSD/fully-open-source is that you can fix whatever you don't like.
That's a great theory, and sometimes it's actually true, but in reality for most users most of the time, Linux is as "fixable" as Windows or macOS, because most people, even the technically savvy ones aren't driver developers. Heck most software developers probably aren't even C programmers anymore. And even if someone had the competency in the language and low level system programming, do they have the time and the inclination to re-write the audio stack so that it finally works correctly? Or to fix the fact that even in 2026, sleep and hibernate are hit and miss? And then to maintain their patch against future system updates or go through the process of getting it upstreamed?
Most Linux users, and especially most Linux users switching from something like macOS or Windows would be waiting and hoping that someone else decided to fix the thing for them because they either lack the skills, time or inclination to do it themselves. And we know this is true because if it weren't true, all the various "wars" over the years like systemd and pulse audio and wayland wouldn't have been a war at all because everyone who didn't like it would have easily patched it out and moved on. But a modern full fledged OS experience is a mess of intertwined and complex dependencies. So when a distro decides to switch a big chunk of the underlying stack like that, most people either have to go along with it, or hope that enough people feel strongly enough about it to fork everything and make their own distro, and then they have to hope the forkers have the passion and drive to maintain that for them.
Yes, you "can" fix whatever you don't like in linux. Just like you "can" find all the information you need to diagnose and treat whatever medical condition you might have online and at your local libraries. But most people are still going to pay a doctor, because most people don't have the time or skills to actually do it.
> but in reality for most users most of the time, Linux is as "fixable" as Windows or macOS,
I disagree with this. For most users, most of the time, Linux is significantly more fixable than Windows or MacOS.
In nearly 20 years, I've never had to write a line of C or touch the Linux kernel to fix issues I've had on Linux.
For example, one of my big peeves I've had lately on both PopOS and MacOS are the looooong animations to switch desktops.
On PopOS, I had two paths to fix this: Tweak the COSMIC desktop to fix the behavior, or the simple thing of simply installing GNOME (or KDE or any other DE of choice).
On MacOS, I'm SOL. There's no way to fix that on my Macbook (short of installing Asahi Linux, of course).
> Just like you "can" find all the information you need to diagnose and treat whatever medical condition you might have online and at your local libraries. But most people are still going to pay a doctor, because most people don't have the time or skills to actually do it.
This isn't a great analogy, but it's worth noting: Many conditions are expected to be self-diagnosed and self-treated. I don't go to the doctor for scrapes, bruises, colds, dry eyes, a stubbed toe, etc. By this analogy, Linux users are buying their own aspirin and applying their own band-aids, while MacOS users are waiting in line, dependent on someone else to fix these things.
I say this as someone who uses both MacOS and Linux daily.
Does it matter? Generally Linux desktop distributions are made for the people who use them, who would tend towards people who will fix things. You mention distros but there obviously are a lot of passionate distro makers because right now it seems like there are more distros than ever.
There are often comments on threads like this that go along the lines of "If only the people making Linux desktop did X then they'd get more people". But there there isn't really anyone making Linux on the desktop. It's not a product. Even the products within it are built on the work of people with very disparate interests. It's kind of amazing that we get a cobbled together working experience at all.
Apple and Microsoft can focus on particular things, like getting more users, or supporting hardware they want to sell, or trying to get you to sign up to Office 365. No Linux desktop environment can have that kind of focus. So when you say it's not fixable to most users I think: well it's not supposed to be. It's not supposed to be anything, it just kind of is. Like coming across a mountain instead of a theme park - it's not a curated experience, it's not going to be for everyone, you might get hurt, but it's far far more beautiful.