by XCSme 7 hours ago
Artifical limits, because they have 40 paid licenses that they can not use, because of a non-disclosed assignment limit that is NOT mentioned in the pricing page nor in the ToS.
A lot of people are angry about this, and I think it's borderline illegal: https://devforum.zoom.us/t/you-have-exceeded-the-limit-of-li...
You pay for something, and you can't use it.
This is why we never changed the licenses, we just made long-running identical ID meetings that everyone can join.
But we’re moving away as it’s only going to get worse.
That's a cool work-around.
What I don't like, is that whenever you contact Zoom, their representatives are taught to say one thing: buy more licenses.
Not only that, but their API/pricing is specifically designed to cover edge-cases that will force you to buy a license.
For example, they don't expose an API to assign a co-host. You can do that via the UI, manually, but not via the API.
Can you share which solution are you moving to?
If a company doesn't respond to this it tells you they likely only respond to lawsuits. As a paying customer whose business operations are impacted, you should have standing to sue. Your company could potentially extract from Zoom the entirety of the money that their dumb decision made your company lose. Consult a lawyer for actual advice and next steps.
Of course, it's also possible you signed a contract that basically says "we can just decide not to work and you can't do anything about it" in which case, sucks, and fire whoever negotiates your B2B contracts. But also, those clauses can be void if the violation is serious enough.
Probably not worth the effort, for a couple days of downtime, we'll just move somewhere else.
But I agree, I recognize the silence in that forum thread that was locked without a resolution: some boss said "let they complain or pay, we don't care about them otherwise".